DO YOU CHARGE FOR SATURDAY APPOINTMENT'S?
Yes, with effect from Saturday 1st July 2017 there will be a charge for Saturday appointment's. A Saturday appointment will cost £30 and will last for a generous one and a half hours. At your appointment you will be the only bride in the boutique and will have at least one experienced Exquisite Stylist to look after you and help you find 'The One'. A glass of fizz for every guest is also provided if fancy a tipple! The £30 is redeemable against any dress purchase. A subsequent second appointment to retry and order a dress will carry no charge. We also offer all of our brides who have ordered a dress from us complimentary Styling and Finishing Touches appointments. These are also free of charge. Saturday Bridesmaids appointments are also chargeable at £30 and carry the same terms and conditions as bridal appointments.
WHAT IF I NEED TO CANCEL MY SATURDAY APPOINTMENT - WILL I GET A REFUND?
If you cancel your appointment with more than 48 hours notice then you will receive a refund. For example if your appointment was scheduled for 10am on Saturday, then you need to let us know before 10am on Thursday. There are no refunds given for cancellations with less than 48 hours notice or no-shows on the day.
HOW DO I PAY FOR MY APPOINTMENT?
You may pay by card by calling the boutique on 01962 849797 or you can pay by bacs ...details below.
Account Number: 29071607 Sort Code: 60-19-26 Bank: Natwest - Exquisite Bridal Couture Ltd. Reference: Your name
Once you have paid we will post you your receipt along with written confirmation of your appointment.
DO I HAVE TO PAY FOR A WEEKDAY APPOINTMENT?
No, our weekday appointments are free of charge. They are also one to one appointments where you'll be the only bride in the boutique and will last one and a half hours.
WHY DID YOU DECIDE TO INTRODUCE A SATURDAY APPOINTMENT CHARGE?
Unfortunately we were finding that even though we called and text ahead to confirm appointments that we still got cancellations on a Saturday. This is very frustrating as we had brides wanting to come who then missed out. Also, believe it or not, we do get people coming just for a fun try on and with no intention of buying. The level of customer service, one to one service and luxury environment that we offer we know is one of the best in the UK and we work extremley hard at every appointment to try and find 'The One' for our brides. As more and more 'mass market' bridal shops open, and as the high street are starting to introduce bridal ranges we have to stand out from the crowd by making your experience with us a truly luxury one, with the best service, the best dresses and the best aftercare possible. Our main competitors charge for Saturday appointments and have done for at least a year. Research and thought does need to be put into choosing which bridal boutiques you visit - which is way we show all of our dresses on our website and the individual price of each. Please do call us before booking an appointment as we can further chat through our collections with you and find out what you are looking for to ensure you don't have a wasted visit.
CAN I TAKE PHOTOGRAPHS?
We understand that a lot of you are keen to have a reference to your favourite dress styles so, if there is time at the end of your consultation we are able to take a picture of you in your favourite style/s and then email them to you once your second appointment is confirmed. Please let your guests know in advance and kindly ask them not to take pictures. We write down the full details also of every dress you like so you have a reference. Our best advice is always to go with your gut and enjoy the appointment without worring about photographs.
HOW MANY PEOPLE CAN I BRING WITH ME?
We wish to make your appointments with us as relaxing, enjoyable and as productive as possible. Therefore we ask that you bring no more than 2-3 guests with you. We find that number gives a well balanced level of feedback without being overwhelming. We love children however we recommend that if at all possible you do not bring them with you. We understand that childcare for newborns can often be challenging and so please do ask us if you do need to bring a young baby and we can arrange a suitable time of day for your appointment.
WHAT IS A VIP APPOINTMENT?
If you wish to visit us Out of Hours then this can be arranged. We are currently closed on Sunday's and Evenings, if this is the only time you are able to come then a VIP / Out of Hours Appointment can be arranged subject to availability. There is a charge for these appointments as we would be opening the boutique especially for you. The charge would be £60 and it is redeemable against any dress you subsequently order from us.
WHAT SHOULD I WEAR?
We suggest you wear some nude seam free underwear. Wedding dresses can be tricky to handle so we'll often by up close and personal and in the fitting room with you! So you may feel more comfortable wearing something more conservative! Bra wise - a good bra with straps is best to ensure a good shape under the dresses. We do have shoes that you can wear instore however we find that brides are most comfortable when they bring their own pair of strappy sandals, heels or stylish flats - whatever your shoe poison - bring it with you. As you'll be able to clearly envisage how you feel on the day!
DO I HAVE TO SELECT DRESSES TO TRY WHEN I COME?
Our team has years of experience in styling and dressing brides and we know our collection of gowns very well. So to ensure you try on the best options we will select and advise which gowns we think you should try, so there's no pressure on you. It's always nice for you to have a browse first when you arrive in store and see if there's a particular dress that stands out as your first one to try. From that point onwards leave it to us to help and guide you, you are in safe and stylish hands!
WHAT DESIGNERS DO YOU CARRY AND WHAT PRICEPOINT ARE THEY?
We carry a range of renowned bridal designers with an entry pricepoint of £800 going up to £4500. It is really important that you have a good browse through our website before you visit. Each and every dress we carry in store is on our website and when you click on a particular dress we also show the price. We feel it is really important to be transparent and show you the price of each and every dress we carry before you visit. If your budget is £1000, then make sure you like the range of styles we have in store in that price range. Likewise if you wish you spend £4500 then ensure we have enough styles in store that you are excited to try. Please have a think about your budget before you visit us as this does help us to choose the best dress for you.
HOW MANY BRIDAL BOUTIQUES SHOULD I VISIT?
This is up to you. We choose a range of designs in order to ensure that by visiting us alone you'll find a dress. We understand this may not always be the case and that you want to visit more than one boutique so our best advice to you is to choose a maximum of 3 boutiques to visit. Choose those boutiques wisely and ensure they have designers you like and price ranges you like and also that they are conveniently located for you as you'll have to return for 3 or 4 fittings once you have chosen your dress. The team at the boutique are important too, make sure you like us as you'll have to spend a lot of your wedding journey with us!
DO YOU HAVE TWO BOUTIQUES?
We are based in a very small precinct called Walcote Place, just off the High Street and there we do have two separate boutiques directly opposite each other. One of our boutiques focusses on bridal gowns and the other on bridesmaids.
DO YOU CARRY BRIDESMAIDS?
Yes we do. For Bridesmaids we have three of the best British brands ~ Maids to Measure, Twobirds & Ghost (priced £225-£300). Our Bridesmaids appointments on a Saturday are chargeable at £30 in the same way as bridal appointments are. Please see Q.1 above. We spend a full hour and a half with our bridesmais and give you a one to one service, advising on colours, styles and helping you come to your decision.
HOW LONG DOES A WEDDING DRESS TAKE TO PRODUCE AND WHEN SHOULD I ORDER?
The answer to this question does vary depending on the designer and their timescales. Our wonderful can produce some dresses in 6 weeks, but some take 16-20 weeks. The ideal scenario would be that you order your dress 8-10 months before your wedding date. This then allows for production time, delivery time, alterations time and collection. When you order your dress we plot you into our alteration schedule and you have increased flexibility as to when your alterations will take place. I would say our main advice is that once you start shopping for your dress ensure you are ready to order, as if you find 'The One' you should just go for it. If you are a 'rush' bride (have less than 4 months until your wedding date) then call us beforehand so we can plan and let you know what designers you'll have access to.
DO I ORDER A STANDARD SIZE DRESS OR ARE THEY MADE TO MEASURE?
To clarify first of all, every dress ordered through us is made especially for you. The designers don't carry stock, they only make a dress once they receive an order. So either way you are getting what is known in the industry as 'Pret-a-Couture'. The only exception to this rule is if you are a 'rush' bride and designers such as Catherine Deane & Jenny Packham do hold stock of a few styles, but these are strictly reserved for those whose wedding dates are very soon. When you order we take your measurements and then order the correct standard size reflecting those measurements. We can then give you a guide on how the dress will fit when it arrives and what alterations might be needed. You can order a dress with a full Made to Measure service, however this is an additional cost.
ARE ALTERATIONS AN ADDITIONAL COST?
Yes. We recommend you budget £250-£300 for alterations on bridal gowns, and we can give you a more affirmed quote when we measure you. All alterations are carried out in house at our boutique with our seamstress Anna and a member of the Exquisite styling team.
HOW DO WE GET TO YOU?
Exquisite Bridal Couture is based at 5 & 6 Walcote Place, Winchester, SO23 9AP. Walcote Place is situated just off the High Street in the centre of Winchester. Look out for the Man on a Horse Statue & Cotes Brasserie and we are across the road from there. The nearest Car Park is Tower Street (postcode SO23 8TA). This car park normally has spaces on a Saturday, but midweek is very busy and so we suggest in the week you use city centre car parks such as The Brooks Shopping Centre, St Peters or Chesil Street Car Park. During the Christmas period parking in Winchester becomes more challenging and so we do then advise you of other options. By train it is very easy as we are no more than a 5 minute walk from the train station. Winchester is a very well connected train stations with trains coming from London Waterloo.
Thank you for taking the time to read our FAQ's - if you still have questions that need an answer then please don't hesitate to contact us on 01962 849797 or by email firstname.lastname@example.org
Team Exquisite xx