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Exquisite Brides

5 & 6 Walcote Place, Winchester, SO23 9AP

FAQS

DO YOU CHARGE FOR SATURDAY APPOINTMENT'S?

Not at the moment no, but with effect from 1st September 2017 there will be a charge for Saturday appointment's.  A Saturday appointment will cost £25 and will last for a generous one and a half hours.  At your appointment you will be the only bride in the boutique and will have at least one experienced Exquisite Stylist to look after you and help you find 'The One'. A glass of fizz for every guest is also provided if fancy a tipple!  The £25 is redeemable against any product we sell in our boutique, your chosen dress, a pair of shoes, a veil, bridesmaids dresses of hair accessories.  The £25 can be redeemed up to 12 months after your visit to us. A subsequent second appointment to retry and order a dress will carry no charge.  We also offer all of our brides who have ordered a dress from us complimentary Styling and Finishing Touches appointments.  These are also free of charge.  Saturday Bridesmaids appointments are also chargeable at £25 and carry the same terms and conditions as bridal appointments.  Appointments before 2nd September this date will be free of charge.

HOW LONG DOES MY APPOINTMENT LAST?

We book out one and a half hours, you don't have to use all of that time. If you need more time then it's good to book a second follow up appointment to help make your decision, any follow up appointment is compliementary.  Midweek appointments are longer and can be two hours if you require, which is nice if you would like more time to choose your gown.

CAN I TAKE PHOTOGRAPHS?

We understand that a lot of you are keen to have a reference to your favourite dress styles so, if there is time at the end of your consultation we are able to take a picture of you in your favourite style/s and email / text / what's app them to you. Please let your guests know in advance and kindly ask them not to take pictures, telling them that we will look after all of that for you, it's all part of the service!  If you are unable to decide on the day we write down the full details also of every dress you like so you have a reference.  Our best advice to you is always to go with your gut and enjoy the appointment without worring about photographs!

HOW MANY PEOPLE CAN I BRING WITH ME?

​We wish to make your appointments with us as relaxing, enjoyable and as productive as possible.  Therefore we ask that you bring no more than 2-3 guests with you.  We find that number gives a well balanced level of feedback without being overwhelming.  We love children however we recommend that if at all possible you do not bring them with you.  We understand that childcare for newborns can often be challenging and so please do ask us if you do need to bring a young baby and we can arrange a suitable time of day for your appointment. This may be more suited to a weekday appointment when we create create a more calming environment for the little one.

WHAT IS A VIP APPOINTMENT?

If you wish to visit us Out of Hours then this can be arranged.  We are currently closed on Sunday's and Evenings, if this is the only time you are able to come then a VIP / Out of Hours Appointment can be arranged subject to availability.  There is a charge for these appointments as we would be opening the boutique especially for you. The charge would be £50 and it is redeemable against any item you subsequently order from us.

DO I HAVE TO MAKE AN APPOINTMENT IF I WISH TO VIEW BRIDESMAIDS AND ACCESSORIES?

Yes please, we are a By Appointment Only boutique, so if you arrive without an appointment we can't guarantee that we can see you.  We will always try if we have availability, but to be safe it's much better to book ahead.

WHAT SHOULD I WEAR?

We suggest you wear some nude seam free underwear. Wedding dresses can be tricky to handle so we'll often by up close and personal and in the fitting room with you!  So you may feel more comfortable wearing something more conservative!  Bra wise - a good bra with straps is best to ensure a good shape under the dresses.  We do have shoes that you can wear instore however we find that brides are most comfortable when they bring their own pair of strappy sandals, heels or stylish flats - whatever your shoe poison - bring it with you.  As you'll be able to clearly envisage how you feel on the day!

DO I HAVE TO SELECT DRESSES TO TRY WHEN I COME?

Our team has years of experience in styling and dressing brides and we know our collection of gowns very well. So to ensure you try on the best options we will select and advise which gowns we think you should try, so there's no pressure on you. Don't be afraid to try something that you don't like on the hanger, if we suggest it, it's because we know it could be a great dress on you.  It's always nice for you to have a browse first when you arrive in store and see if there's a particular dress that stands out as your first one to try.  From that point onwards leave it to us to help and guide you, you are in safe and stylish hands!

WHAT DESIGNERS DO YOU CARRY AND WHAT PRICEPOINT ARE THEY?

We carry a range of renowned bridal designers with an entry pricepoint of £800 going up to £4500.  It is really important that you have a good browse through our website before you visit.  Each and every dress we carry in store is on our website and when you click on a particular dress we also show the price.  We feel it is really important to be transparent and show you the price of each and every dress we carry before you visit.  If your budget is £1000, then make sure you like the range of styles we have in store in that price range.  Likewise if you wish you spend £4500 then ensure we have enough styles in store that you are excited to try.  Please have a think about your budget before you visit us as this does help us to choose the best dress for you.

HOW MANY BRIDAL BOUTIQUES SHOULD I VISIT?

This is up to you.  We choose a range of designs in order to ensure that by visiting us alone you'll find a dress.  We understand this may not always be the case and that you want to visit more than one boutique so our best advice to you is to choose a maximum of 3 boutiques to visit.  Choose those boutiques wisely and ensure they have designers you like and price ranges you like and also that they are conveniently located for you as you'll have to return for 3 or 4 fittings once you have chosen your dress.  The team at the boutique are important too, make sure you like us as you'll have to spend a lot of your wedding journey with us! Most luxury boutiques do now charge for Saturday appointment's, and this is a good thing for you.  By choosing boutiques that charge for appointments you know that you are 100% guaranteed a one to one personal and luxury experience with extremley knowledgeable staff and that has the sole aim of helping you to find your wedding dress.  Naturally the latter is only relevant is you are visiting on a Saturday - weekday appointments are always complimentary.

DO YOU HAVE TWO BOUTIQUES?

We are based in a very small precinct called Walcote Place, just off the High Street and there we do have two separate boutiques directly opposite each other.  One of our boutiques focusses on bridal gowns and the other on bridesmaids. 

DO YOU CARRY BRIDESMAIDS?

Yes we do.  For Bridesmaids we have three of the best British brands ~ Maids to Measure, Twobirds & Ghost (priced £225-£300).  From 2nd September 2017 our Bridesmaids appointments on a Saturday are chargeable at £25 in the same way as bridal appointments are.  Please see Q.1 above. We spend a full hour and a half with our bridesmaids and give you a one to one service, advising on colours, styles and helping you come to your decision.  Midweek appointments continue to be complimentary.

HOW LONG DOES A WEDDING DRESS TAKE TO PRODUCE AND WHEN SHOULD I ORDER?

The answer to this question does vary depending on the designer and their timescales.  Our wonderful can produce some dresses in 6 weeks, in the case of a rush but most take 20-24 weeks.  The ideal scenario would be that you order your dress 8-12 months before your wedding date.  This then allows for production time, delivery time, alterations time and collection.  When you order your dress we plot you into our alteration schedule and you have increased flexibility as to when your alterations will take place.  I would say our main advice is that once you start shopping for your dress ensure you are ready to order, as if you find 'The One' you should just go for it.  There is no point in shopping around and trying if you aren't ready to buy as you may end up just repeating yourself.  If you are a 'rush' bride (have less than 4 months until your wedding date) then call us beforehand so we can plan and let you know what designers you'll have access to.

DO I ORDER A STANDARD SIZE DRESS OR ARE THEY MADE TO MEASURE?

To clarify first of all, every dress ordered through us is made especially for you.  The designers don't carry stock, they only make a dress once they receive an order.  So either way you are getting what is known in the industry as 'Pret-a-Couture'.  The only exception to this rule is if you are a 'rush' bride and designers such as Catherine Deane & Jenny Packham do hold stock of a few styles, but these are strictly reserved for those whose wedding dates are very soon.  When you order we take your measurements and then order the correct standard size reflecting those measurements.  We can then give you a guide on how the dress will fit when it arrives and what alterations might be needed.  You can order a dress with a full Made to Measure service, however this is an additional cost.

ARE ALTERATIONS AN ADDITIONAL COST?

Yes.  We recommend you budget £250-£300 for alterations on bridal gowns, and we can give you a more affirmed quote when we measure you.  All alterations are carried out in house at our boutique with our seamstress Anna and a member of the Exquisite styling team.

HOW DO WE GET TO YOU? 

Exquisite Bridal Couture is based at 5 & 6 Walcote Place, Winchester, SO23 9AP.  Walcote Place is situated just off the High Street in the centre of Winchester.  Look out for the Man on a Horse Statue & Cotes Brasserie and we are across the road from there.  The nearest Car Park is Tower Street (postcode SO23 8TA).  This car park normally has spaces on a Saturday, but midweek is very busy and so we suggest in the week you use city centre car parks such as The Brooks Shopping Centre, St Peters or Chesil Street Car Park.  During the Christmas period parking in Winchester becomes more challenging and so we do then advise you of other options.  By train it is very easy as we are no more than a 5 minute walk from the train station.  Winchester is a very well connected train stations with trains coming from London Waterloo.

FROM 2ND SEPTEMBER 2017 ONWARDS WHAT IF I NEED TO CANCEL MY PAID FOR SATURDAY APPOINTMENT - WILL I GET A REFUND?

If you cancel your appointment with more than 48 hours notice then you will receive a refund.  For example if your appointment was scheduled for 10am on Saturday, then you need to let us know before 10am on Thursday. There are no refunds given for cancellations with less than 48 hours notice or no-shows on the day.

FROM 2ND SEPETEMBER 2017 ONWARDS HOW DO I PAY FOR MY APPOINTMENT?   

You can pay securely via paypal through our automatic online booking system.  Or if you are booking you appointment over the phone you may pay by card by calling the boutique on 01962 849797 or you can pay by bacs ...details below.

Account Number:  29071607          Sort Code: 60-19-26       Bank: Natwest - Exquisite Bridal Couture Ltd.  Reference: Your name

Once you have paid we will post you your receipt along with written confirmation of your appointment.

DO I HAVE TO PAY FOR A WEEKDAY APPOINTMENT?

No, our weekday appointments will be free of charge. They are also one to one appointments where you'll be the only bride in the boutique and will last for a generous two hours.

WHY DID YOU DECIDE TO INTRODUCE A SATURDAY APPOINTMENT CHARGE?

Unfortunately we were finding that even though we called and text ahead to confirm appointments that we still got cancellations on a Saturday.  This is very frustrating as we had brides wanting to come who then missed out.  The level of customer service, one to one service and luxury environment that we offer we know is one of the best in the UK and we work extremley hard at every appointment to try and find 'The One' for our brides.  As more and more 'mass market' bridal shops open, and as the high street are starting to introduce bridal ranges we have to stand out from the crowd by making your experience with us a truly luxury one, with the best service, the best dresses and the best aftercare possible.  Research and thought does need to be put into choosing which bridal boutiques you visit - which is way we show all of our dresses on our website and the individual price of each.  Please do call us before booking an appointment as we can further chat through our collections with you and find out what you are looking for to ensure you don't have a wasted visit.

Thank you for taking the time to read our FAQ's - if you still have questions that need an answer then please don't hesitate to contact us on 01962 849797 or by email info@exquisitebrides.co.uk

Team Exquisite xx